Live on Stage! Delivering World-Class Service
This video was recorded in front of a live audience of over 1700 people.
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Experience Bryan's training with the energy of a live audience!
Live on Stage! is organized into 9 modules. ***You will also gain access to an additional 15 modules of the Service Excellence Collection, which contains discussion questions and quizzes. In addition to the "Live on Stage" modules listed below, the Service Excellence Collection modules include topics like: Power of Consistency, Importance of Accountability, Service Recovery, Be Eager to Serve, Plus lots more!
If you would like to get additional access for your team, the fee is only $19 per person. That's it! No monthly fee or contracts. Please contact us at [email protected] for customized pricing that best fits for your team!
Each module will focus on proven tips to be exceptional and serve with excellence consistently.
As you go through each module, read the paragraphs that are included with the video. That will give you an even clearer and deeper understanding of the video’s learning points.
Topics include: Exceed Expectations, Be Eager to Serve, Service Recovery, Telephone Engagement, Plus Lots More!
**Also note that each module can also function as its own module for just-in-time training.**
Courses Included with Purchase
Original Price: $0
Some of our Fans!
Shore Lodge Resort - "We love Bryan Williams and BWTV! The contents of his material and examples that he shares truly resonate with each and every employee regardless of their position. Our staff loves the videos, and I think this is a GREAT way to set the foundation for us to continue to build on and reinforce."
Indiana University Health - "We love your course! The videos are great and to the point...not too much information at once, and I really enjoyed your questions that followed." -
William Wesley Grand Salon & Spa - "BWTV is excellent! It's really helping break things down. We love all the exercises that go with it. No problems, easy to use, even for someone like me who isn't tech savvy."
Kripalu Center for Yoga & Health - "With BWTV, my teams can experience the professionalism, connection, and humor that Bryan brings through the videos and I can keep the conversation going with the discussion guides!"
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Your Instructor
Dr. Bryan K. Williams is a keynote speaker, consultant, author and a noted authority on service excellence, purpose-driven leadership and organizational effectiveness. Over the past several years, Bryan has worked closely with senior leaders to provide consulting, leadership and training expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean.
Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, Adult Education, and a Doctor of Management in Organizational Leadership.