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Live on Stage! Delivering World-Class Service

This video was recorded in front of a live audience of over 1700 people.

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Experience Bryan's training with the energy of a live audience!

Use the following code to get the first month FREE: bwtvpromo

Live on Stage! is organized into 9 modules. You will also gain access to an additional 15 modules of the Service Excellence Collection, which contains discussion questions and quizzes.

If you would like to get additional access for your team, the fee is only $2/month per person. For example, the monthly fee for 10 people is $47/month ($29/month for 1 person, then $2/month for 9 additional people). Please contact us at bwilliams@bwenterprise.net for customized pricing that best fits for your team!

Each module will focus on proven tips to be exceptional and serve with excellence consistently.

As you go through each module, read the paragraphs that are included with the video. That will give you an even clearer and deeper understanding of the video’s learning points.

Topics include: Exceed Expectations, Be Eager to Serve, Service Recovery, Telephone Engagement, Plus Lots More!

**Also note that each module can also function as its own module for just-in-time training.**


Class Curriculum


  Introduction
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days after you enroll
  Work Like You Own It!
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  Engage Your Customers/Double Platinum Rule
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days after you enroll
  Maximize Every Touchpoint
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  Function vs. Purpose
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  Steps of Service Excellence
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  Exceed Expectations
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days after you enroll
  Sign Your Work/Wrap Up
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  Leadership Addendum/Power of Expectations
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days after you enroll

Courses Included with Purchase



(Single User) Service Excellence Collection
(Single User) Great for self-development! Full library of Bryan's popular service topics for your organization.
Bryan K. Williams
$29/m

Original Price: $29


Some of our Fans!

Shore Lodge Resort - "We love Bryan Williams and BWTV! The contents of his material and examples that he shares truly resonate with each and every employee regardless of their position. Our staff loves the videos, and I think this is a GREAT way to set the foundation for us to continue to build on and reinforce."

Indiana University Health - "We love your course! The videos are great and to the point...not too much information at once, and I really enjoyed your questions that followed." -

William Wesley Grand Salon & Spa - "BWTV is excellent! It's really helping break things down. We love all the exercises that go with it. No problems, easy to use, even for someone like me who isn't tech savvy."

Kripalu Center for Yoga & Health - "With BWTV, my teams can experience the professionalism, connection, and humor that Bryan brings through the videos and I can keep the conversation going with the discussion guides!"

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Your Instructor


Bryan K. Williams
Bryan K. Williams

Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean.

Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is also the Founder of the acclaimed BW Leadership Academy and bestselling author of four books.

Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.

Bryan lives with his wife and two children in the Washington DC Metro Area.

Click here to see Bryan in action!


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.