Learn to exceed expectations everyday! This free e-course will teach you the key behaviors needed to deliver a memorable service experience. Being eager to serve and offering a warm welcome are only the beginning. We will also review how to enhance the telephone experience, exceed expectations and service recovery.
Some of our Fans!
Shore Lodge Resort - "We love Bryan Williams and BWTV! The contents of his material and examples that he shares truly resonate with each and every employee regardless of their position. Our staff loves the videos, and I think this is a GREAT way to set the foundation for us to continue to build on and reinforce."
Indiana University Health - "We love your course! The videos are great and to the point...not too much information at once, and I really enjoyed your questions that followed." -
William Wesley Grand Salon & Spa - "BWTV is excellent! It's really helping break things down. We love all the exercises that go with it. No problems, easy to use, even for someone like me who isn't tech savvy."
Kripalu Center for Yoga & Health - "With BWTV, my teams can experience the professionalism, connection, and humor that Bryan brings through the videos and I can keep the conversation going with the discussion guides!"
Dr. Bryan K. Williams is a keynote speaker, consultant, author and a noted authority on service excellence, purpose-driven leadership and organizational effectiveness. Over the past several years, Bryan has worked closely with senior leaders to provide consulting, leadership and training expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean.
Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, Adult Education, and a Doctor of Management in Organizational Leadership.