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Live on Stage! Delivering World-Class Service
Introduction
Introduction (7:17)
Work Like You Own It!
Work Like You Own It! (8:46)
Engage Your Customers/Double Platinum Rule
Engage Your Customers/Double Platinum Rule (13:32)
Maximize Every Touchpoint
Maximize Every Touchpoint (8:57)
Function vs. Purpose
Function vs. Purpose (12:19)
Steps of Service Excellence
Steps of Service Excellence (9:51)
Exceed Expectations
Exceed Expectations (3:27)
Sign Your Work/Wrap Up
Sign Your Work/Wrap Up (6:24)
Leadership Addendum/Power of Expectations
Leadership Addendum/Power of Expectations (2:54)
Maximize Every Touchpoint
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