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(Single User) Service Excellence Collection
Be Eager to Serve
Be Eager to Serve (2:46)
Activity & Discussion Guide
Be Welcoming
Be Welcoming (2:24)
Activity & Discussion Guide
Telephone Engagement
Telephone Engagement (3:03)
Activity & Discussion Guide
Service Recovery
Service Recovery (3:12)
Activity & Discussion Guide
Exceed Expectations
Exceed Expectations (2:42)
Activity & Discussion Guide
Serve vs. Engage
Serve vs Engage (3:06)
Activity & Discussion Guide
Work Like You Own It
Work Like You Own It (2:32)
Activity & Discussion Guide
Double-Platinum Rule
Double Platinum Rule (3:11)
Activity & Discussion Guide
Touchpoints
Touch Points (3:10)
Activity & Discussion Guide
Function vs. Purpose
Function vs Purpose (2:50)
Activity & Discussion Guide
Power of Consistency
Power of Consistency (3:42)
Activity & Discussion Guide
Be An Ambassador
Be An Ambassador (2:52)
Activity & Discussion Guide
Professional's Pledge
Professional's Pledge (3:37)
Activity & Discussion Guide
Give Meaningful Recognition
Give Meaningful Recognition (3:35)
Activity & Discussion Guide
Importance of Accountability
Importance of Accountability (3:48)
Activity & Discussion Guide
Professional's Pledge
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