Dr. Bryan K. Williams, D.M.
Dr. Bryan K. Williams is a keynote speaker, consultant, author and a noted authority on service excellence, purpose-driven leadership and organizational effectiveness.
Over the past ten years Bryan has worked closely with senior leaders to provide consulting, leadership and training expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean.
Dr. Williams has earned degrees in Business Administration, and an Associate’s Degree in Hotel/Restaurant Management, and Adult Education, including Doctor of Management in Organizational Leadership.
Bryan is the author of three books: Engage Service, Work Like You Own It, and How to Serve a VIP. In each book, Bryan discusses topics ranging from how to go beyond just serving your customers and How to Become a Service Ambassador, to How to Make Each Touchpoint Memorable and Ways to be exceptional regardless of the work environment.
His newest addition, How to Serve a VIP contains 30 chapters to reinforce the importance of giving your best service to all customers.